Applying for a Discount

Requirements and Eligibility

• How do I know if my nonprofit is eligible for a discount?
• Do I need to sign up to Percent to apply for a discount?
• Which types of organizations can apply for a discount in England and Wales?
• Can educational institutions apply for Google for Nonprofits?
• I don’t meet the verification requirements or eligibility guidelines
• What documents does Percent require to verify my organization’s nonprofit status?

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I have a general query about my existing application

• How long will it take for my application to be processed?
• I applied with my personal email address instead of my work email address
• My nonprofit still hasn’t received the verification email to confirm I work for them
• I want to cancel or change my application
• Will my application expire?
• My trial for Google Workplace for Nonprofits has ended but my application was approved

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Starting an Application

• How do I apply for a nonprofit discount?
• I still need Percent to verify my nonprofit
• I can't find my organization to start my application
• Can I apply with a person email address?
• Can I work with a nonprofit as an agency to help them with their application?
• Can I apply if my nonprofit does not have a website?

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Documents

• I want to upload additional documents for my application
• I uploaded the wrong document - can I get a new link?
• I see “Something went wrong and we couldn't uploaded your documentation"

Status of Application

• What is the status of my application?
• I'm still waiting for an update about my application
• My Google application is stuck on 'In Progress'
• I don’t have access to my organization’s Google for Nonprofits account to check the application status

Confirming I work for a Nonprofit

• How can I confirm that I'm associated with my nonprofit?
• I no longer have access to the email you have sent the verification request to
• You have emailed someone who I don't know to confirm my association
• How do I change the email address Percent has used to confirm my association with my nonprofit?
• I no longer have access to a Google email address that you have used to confirm my association with my nonprofit

I have been denied a discount

• My application has been rejected
• My Google for Nonprofits was already approved, but I see "Not eligible" when trying to activate
• How do I request my rejected application to be reviewed?
• My Google Ads account has been suspended
• My application has been rejected as the link to verify my email has expired

I don't recognize an application

• I don't recognize the person who is applying for a discount with my organization